Please note that most bottles do not come with a box, unless you order a wooden engraved box. Moreover, for vintage-year products, we do not guarantee specific product vintages. Most often, the available vintage is the current year vintage, but is also dependent on our the suppliers’ inventories. In some instances, we are may be able to source a specific vintage year product. To request a specific vintage item or if you would like to know whether a particular item comes with an original box please email our customer service team (firstname.lastname@example.org) or use this form.
Shipping is available to United States physical addresses only and may be limited by state law. We are currently unable to ship to the following states: Alabama, Alaska, Arkansas, Alabama, Delaware, Indiana, Kentucky, Maryland, Minnesota, Mississippi, North Carolina, Oregon, Pennsylvania, Rhode Island, Utah and Washington.
We are unable to ship to PO Boxes, U.S. territories, or military addresses.
Packages can’t be left at the door. All packages require a person 21+ years old to be present to sign for the package. Please make sure that someone is home to accept the delivery. Shipping carriers will attempt to deliver the package no more than 3 times before they return the package to us. Packages returned to us will not be refundable and additional shipping charges will be incurred to reship the package.
Please make sure that the address you provide to us during checkout is correct as it cannot be changed once the order is placed. If an order is returned to us due to an incorrect shipping address, the customer will be responsible for the shipping charges to reship it to the corrected address.
When you purchase an engraved bottle you can expect to receive the bottle within 7 to 10 days. Our designers will create a custom design for you within 24-48 hours of receiving your order. Once a design is approved, we will start working on engraving, processing, and shipping the bottle.
Shipping costs will be displayed during the checkout process. Shipping costs are based on weight, destination and delivery method. Delivery time will depend on the shipping method you choose, with ground delivery in 4-6 business days after we engrave the bottle, and expedited delivery in 2-3 business days after we engrave the bottle.
We are not responsible for late delivery of your package due to an issue with the carrier, the carrier being unable to reach you to deliver the package, or unexpected delays due to weather or other events.
Please be advised that alcohol can be damaged by extreme temperatures. We are not responsible for what happens to the package once it leaves our premises via the shipping carrier. Any claims of damage due to extreme temperature must be made against the shipping carrier.
We’re committed to providing our customers with exceptional products and service. We seek to maintain a 100% satisfaction rating from all of our customers. As such, we’ve deliberately made these policies simple and concise.
- Despite our diligent attention to secure items in protective packaging, things happen. Therefore, if an item arrives damaged, please take a picture of the damaged merchandise and contact us at +1-929-269-4892 or email@example.com.
While we take great care to provide you with a high quality product, if you are not satisfied with your purchase for reasons other than broken or lost merchandise, please contact Customer Care at +1-929-269-4892 or firstname.lastname@example.org and we will do our best to remedy the situation and alleviate your concern(s).
Your satisfaction is important to us and we encourage you to get in touch with any questions, comments, issues, or concerns.