Refund policy

All sales are final. If you need to cancel an order that has not yet been packaged or shipped a refund may be issued at our discretion and a ten percent (10%) restocking fee may be applied.

  • ENGRAVEMYWINE DOES NOT OFFER ANY REFUNDS OR RETURNS. ALL SALES ARE FINAL. 
    • If we decide to make an exception, a twenty-five percent (25%) restocking fee will be deducted from your refund.
    • Shipping costs will not be refunded.
    • If the product in question was initially shipped free of charge due to any promotions, we will deduct forty dollars ($40.00) from the refund for shipping and handling.
  • Cancellations: cancellations are considered on a case-by-case basis and are only eligible if order processing has not yet begun.
    • Please note: a 10% cancellation fee will apply to all approved cancellations.
  • Failed Delivery Attempts.If you fail to receive your order after the allocated number of attempts of delivery under the shipping agency’s policies, and the product is sent back to EMW, a reshipment fee will be applied. Shipping costs will not be refunded. If the product in question was initially shipped free of charge due to any promotions, we will deduct forty dollars ($40.00) from the refund for shipping and handling. If the package is returned to EMW damaged because of failed delivery attempts or refusal of delivery, you are responsible for the full cost of the order.
  • Exchanges and Store Credit. Exchanges and Store Credit are determined on a case-by-case basis, but are limited to the following scenarios:
    1. Damaged Product. If your product was received significantly damaged, you may be eligible for an identical replacement if the product is in stock and you have purchased EMW shipping insurance at the time of checkout. All damages must be reported within 14 days after delivery to: info@bottleengraving.com. In the event that the product is no longer in stock, you may be eligible for store credit in the amount of the purchase price of the damaged item, including shipping costs. Spillage, minor damage or cosmetic defects are possible to occur during transit. EMW does not take responsibility for minor damage.
    2. Incorrect Orders.If the product you received does not match the product on the receipt of your order, we will ship you the correct item that matches your receipt upon receiving the incorrect item back via a EMW provided return label. If the item is no longer in stock, we will issue you store credit in the amount of the purchase price of the incorrect item.
    3. Adult Signature Required: Orders that were shipped out and returned to us due to wrong address, inability for someone 21+ to sign for the package or any other reason will not be refunded. Reshipment of the package will incur additional shipping costs.

Please note that most bottles do not come with a box, unless you order a wooden engraved box. Moreover, for vintage-year products, we do not guarantee specific product vintages. Most often, the available vintage is the current year vintage, but is also dependent on our the suppliers’ inventories. In some instances, we are may be able to source a specific vintage year product. To request a specific vintage item or if you would like to know whether a particular item comes with an original box please email our customer service team (contact@engravemywine.com) or use this form.

Shipping is available to United States physical addresses only and may be limited by state law. We are currently unable to ship to the following states: Alabama, Alaska, Alabama, Delaware, Hawaii, Idaho, Kentucky, Maryland, Minnesota, Mississippi, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Utah and Washington.

We are unable to ship to PO Boxes, U.S. territories, or military addresses.

Packages can’t be left at the door. All packages require a person 21+ years old to be present to sign for the package. Please make sure that someone is home to accept the delivery. Shipping carriers will attempt to deliver the package no more than 3 times before they return the package to us. Packages returned to us will not be refundable and additional shipping charges will be incurred to reship the package.

Please make sure that the address you provide to us during checkout is correct as it cannot be changed once the order is placed. If an order is returned to us due to an incorrect shipping address, the customer will be responsible for the shipping charges to reship it to the corrected address.

When you purchase an engraved bottle you can expect to receive the bottle within 7 to 10 days. Our designers will create a custom design for you within 24-48 hours of receiving your order. Once a design is approved, we will start working on engraving, processing, and shipping the bottle.

Shipping costs will be displayed during the checkout process. Shipping costs are based on weight, destination and delivery method. Delivery time will depend on the shipping method you choose, with ground delivery in 4-6 business days after we engrave the bottle, and expedited delivery in 2-3 business days after we engrave the bottle.

We are not responsible for late delivery of your package due to an issue with the carrier, the carrier being unable to reach you to deliver the package, or unexpected delays due to weather or other events.

Please be advised that alcohol can be damaged by extreme temperatures. We are not responsible for what happens to the package once it leaves our premises via the shipping carrier. Any claims of damage due to extreme temperature must be made against the shipping carrier.

We’re committed to providing our customers with exceptional products and service. We seek to maintain a 100% satisfaction rating from all of our customers. As such, we’ve deliberately made these policies simple and concise.

  • Despite our diligent attention to secure items in protective packaging, things happen. Therefore, if an item arrives damaged, please take a picture of the damaged merchandise and contact us at +1-929-269-4892 or support@engravemywine.com.

While we take great care to provide you with a high quality product, if you are not satisfied with your purchase for reasons other than broken or lost merchandise, please contact Customer Care at +1-929-269-4892 or support@engravemywine.com and we will do our best to remedy the situation and alleviate your concern(s).

Your satisfaction is important to us and we encourage you to get in touch with any questions, comments, issues, or concerns.

There is no minimum order size requirement. Orders of at least 6 bottles qualify for bulk discount pricing. Please visit the Corporate/Bulk Orders page to inquire, learn more, and get help placing an order. Use our expertise to order personalized liquor/wine bottles for your event or occasion, to create the perfect business gifts and swag, party favors, and more!

Your designed product will resemble the virtual proof as closely as possible, but please allow for slight variations due to your monitor’s display settings and as a natural part of the handcrafting process.