Shipping Policy

Shipping is available to United States physical addresses only and may be limited by state law. We are currently unable to ship to the following states: Arkansas, Alabama, Illinois, Indiana, Kentucky, Minnesota, Mississippi, Oregon, Pennsylvania, Utah and Washington.

We are unable to ship to PO Boxes, U.S. territories, or military addresses.

Packages can’t be left at the door. All packages require a person 21+ years old to be present to sign for the package.  Please make sure that someone is home to accept the delivery. Shipping carriers will attempt to deliver the package no more than 3 times before they return the package to us. Packages returned to us will not be refundable and additional shipping charges will be incurred to reship the package.

Please make sure that the address you provide to us during checkout is correct as it cannot be changed once the order is placed.  If an order is returned to us due to an incorrect shipping address, the customer will be responsible for the shipping charges to reship it to the corrected address.

When you purchase an engraved bottle you can expect to receive the bottle within 7 to 10 days. Our designers will create a custom design for you within 24-48 hours of receiving your order. Once a design is approved, we will start working on engraving, processing, and shipping the bottle.

Shipping costs will be displayed during the checkout process. Shipping costs are based on weight, destination and delivery method. Delivery time will depend on the shipping method you choose, with ground delivery in 4-6 business days after we engrave the bottle, and expedited delivery in 2-3 business days after we engrave the bottle.

We are not responsible for late delivery of your package due to an issue with the carrier, the carrier being unable to reach you to deliver the package, or unexpected delays due to weather or other events.

Please be advised that alcohol can be damaged by extreme temperatures. We are not responsible for what happens to the package once it leaves our premises via the shipping carrier. Any claims of damage due to extreme temperature must be made against the shipping carrier.

We’re committed to providing our customers with exceptional products and service. We seek to maintain a 100% satisfaction rating from all of our customers. As such, we’ve deliberately made these policies simple and concise.

  • Despite our diligent attention to secure items in protective packaging, things happen. Therefore, if an item arrives damaged, please take a picture of the damaged merchandise and contact us at +1-929-269-4892 or support@engravemywine.com.

While we take great care to provide you with a high quality product, if you are not satisfied with your purchase for reasons other than broken or lost merchandise, please contact Customer Care at +1-929-269-4892 or support@engravemywine.com and we will do our best to remedy the situation and alleviate your concern(s).

Your satisfaction is important to us and we encourage you to get in touch with any questions, comments, issues, or concerns.

Return Policy

Because all products are custom made to the customer’s specifications, we are unable to accept any returns. All sales are final. Orders cannot be canceled once the order has been placed.  If for some reason you are dissatisfied with your order, please contact us and we will work with you to resolve the situation to your satisfaction.

Should you receive the package and find a broken bottle, you must contact us within 24 hours of receiving the order.  If the bottle is damaged, please take a screenshot of the damage to provide to customer support.

It is the customer’s responsibility to confirm the wording of the custom engraving as well as which label should be removed (front, back or none).  Once the order is placed, we are unable to change the customization.

Orders that were shipped out and returned to us due to wrong address, inability for someone 21+ to sign for the package or any other reason will not be refunded. Reshipment of the package will incur additional shipping costs.

Miscellaneous

There is no minimum order size requirement.  Orders of at least 6 bottles qualify for bulk discount pricing. Please visit the Corporate/Bulk Orders page to inquire, learn more, and get help placing an order. Use our expertise to order personalized liquor/wine bottles for your event or occasion, to create the perfect business gifts and swag, party favors, and more!

Your designed product will resemble the virtual proof as closely as possible, but please allow for slight variations due to your monitor’s display settings and as a natural part of the handcrafting process.